Privacy Policy

Bold City Appliance Repair (“Bold City”, “we”, “us”) operates this website — a referral service that connects residents of the Jacksonville, Florida metro with independent local appliance repair professionals. This policy explains what information we collect, how we use it, and the choices you have. Questions: call (833) 879-1389 or email best.al.appliance.repair@gmail.com.

Information we collect

• Information you give us: your name, phone number, service address, and appliance and service details when you call the number shown on this website or email us.
• Call information: calls to the number on this site are routed through a call network to a local professional. Calls may be recorded and transcribed by the network or the professional for quality and connection purposes.
• Payment information: this website does not take payments. Any payment for repair work is made directly to the professional who performs the work, under that professional’s own terms.
• Website usage data: we use cookies and similar technologies (Google Analytics and Google Ads) that collect pages visited, device and browser information, and interactions such as clicks on our phone number.

How we use your information

• To connect you with a local appliance repair professional who covers your area;
• To respond to your calls and emails;
• To operate, improve, and secure our website and services;
• To measure and improve our advertising.

How we share information

When you call, we share the information needed to handle your request with the local professional your call is connected to and with the call network that routes it. We also use service providers who help us operate — website hosting, analytics, and advertising platforms such as Google — only as needed for them to perform their work. Once your call is connected, the professional’s own privacy practices apply to the information they receive. We may also disclose information if required by law. We do not sell your personal information.

Cookies and advertising

We use Google Analytics cookies to understand how visitors use our site, and Google Ads cookies to measure our advertising. Google may use cookies to serve ads based on your prior visits to this and other websites. You can opt out of personalized advertising in Google Ads Settings and opt out of Google Analytics with the Google Analytics Opt-out Add-on. You can also block or delete cookies in your browser settings; the site will still work.

Your privacy rights

You may ask what personal information we hold about you, request its deletion, and ask us to correct inaccurate information. We do not sell your personal information. To exercise any of these rights, call (833) 879-1389 or email best.al.appliance.repair@gmail.com. We will respond within the time required by law and will not discriminate against you for exercising your rights.

Data retention and security

We keep referral records only for as long as needed to operate the service and meet legal obligations, then delete or anonymize them. We use reasonable administrative and technical measures to protect your information; no method of transmission or storage is completely secure.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with its effective date.